Privacy Policy

This website is operated by Milexia France SAS. We take your privacy very seriously so urge you to read this policy very carefully because it contains important information regarding:

  • who we are;
  • how and why we collect, store, use and share personal information;
  • your rights in relation to your personal information, and
  • how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Milexia France SAS, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as the ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:

  • Full name;
  • Email address;
  • Company name;
  • Contact number;
  • Company address.

Some examples of when we collect this information include:

  • When filling a contact form;
  • When signing up to a newsletter.

b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • shall consent on their behalf to the processing of their personal data;
  • shall receive any data protection notices on their behalf; and
  • shall consent on their behalf to the transfer of their personal data abroad.

c) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

  • Quality assurance;
  • Training;
  • Compliance;
  • Fraud prevention.

d) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example, we may use cookies to monitor and/or collect the following information:

  • Number of visits to the website;
  • Which pages a user visits;
  • Location data;
  • Traffic data.

This information helps us build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition, it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our website cookie policy.

For further information on cookies generally visit aboutcookies.org or allaboutcookies.org

How we use your personal information

We collect information about our users for the following purposes:

  • Marketing;
  • Website customisation;
  • Security vetting;
  • Service improvement;
  • To identify and manage accounts;
  • To process orders;
  • To conduct research;
  • To carry out customer profiling and preference analysis.

Who your information may be shared with

We may share your information with:

  • Milexia Group;
  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We will not share your personal information with any other 3rd parties.

Marketing

We will only use your information for our own marketing purposes and will not share your information with any other organisation or company.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages that you do not want then you can contact us using the details provided below.

We will hold your personal information for the following period:

  • We will hold your data for two years.

We rely on the following as the lawful basis in which we may collect and use your personal information:

  • consent;
  • legal obligation;
  • legitimate interests.

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

  • Securing accounts with passwords;
  • Using secure servers;
  • Using SSL encryption.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We may need to transfer your personal data to the following countries outside of the European Economic Area:

  • All countries outside the EU.

These transfers will be undertaken for the purpose of:

  • For the holding and maintenance of the database
  • Marketing to companies outside the EU and the EEA (eg the UK).

Any transfers to these countries will be undertaken on the basis that that country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.

For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below.

What rights do you have?

Under the General Data Protection Regulations, you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address which require us to correct any mistakes in your information which we hold that require the erasure of personal information concerning you in certain situations
  • receive your personal information which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights within the EU, including the circumstances in which they apply, please visit the General Data Protection Regulation (https://gdpr.eu/).

To find out more about your rights within the UK, please see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (ico.org.uk)

If you would like to exercise any of these rights, please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
  • let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Do you need extra help?

If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority information in France for the Commission Nationale de l’Informatique et des Libertés – CNIL is below:

  • Number: +33 1 53 73 22 22
  • Website: http://www.cnil.fr/ https://www.cnil.fr/en/contact-cnil
  • Address: 3 Place de Fontenoy, TSA 80715 – 75334 Paris, Cedex 07
  • Member: Ms Marie-Laure Denis – President of CNIL

The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 30/05/2022.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By notice on the website for 30 days. 

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: compliance@milexia.com or click here