The Milexia Lifecycle Service: Scientific Instrumentation Solutions, Training and Maintenance

We are connected to more than a dozen leading suppliers of scientific equipment, and can guide you through our range of over 70 products.

We work to understand every aspect of your needs, including:

Your performance requirements

• Sample types and sizes
• Analysis techniques
• Magnification, resolution, contrast etc.

Your laboratory requirements

• Physical space and access
• Power supply
• Water and gas supply as needed
• Environmental conditions as relevant
• Safety

Your user requirements

• Number of users
• Experience level
• Training needs

Your project requirements

• Start date
• Budget

We use this information to provide a comprehensive range of options, giving you flexible choices when it comes to balancing functionality, performance and affordability.

Our sales engineers have years of experience in designing and configuring scientific instrumentation for a variety of industries.

Multiple suppliers; unlimited possibilities

With Milexia, you aren’t obliged to build your high-performance lab equipment from a single supplier ecosystem.

We are exclusively partnered with the leading manufacturers in each technical area. Through our partners, we help you combine the best instrumentation from the likes of Hitachi High Tech, Sensofar and Physical Electronics, with world-leading accessories from specialists like Quorum, Simple Origin, Ibss, Tvips, Amt and more.

We offer complimentary site visits, where a Milexia engineer attends to evaluate your laboratory and prepare for installation. This includes:

• Checking access to your site by road
• Measuring access from the road through to the point of installation
• Ensuring water, energy and ventilation services are ready for connection
• Supporting with any other health, safety and security measures

Up to and during delivery, you’ll have constant communication with your Milexia team.

Configured for performance from day one

After installation, we’ll run a comprehensive range of post-installation and calibration tests to ensure your equipment is running perfectly.

We will also set up your equipment according to any custom specifications, including any modifications or integrations. We’ll run separate quality tests to ensure that your equipment delivers your exact performance requirements from day one.

Our scientific instrumentation training providers are accredited by equipment manufacturers, providing you with the best standard of teaching available for your product.

Milexia provides two types of scientific instrumentation training to help you get the most out of your products:

• Orientation training provides all your staff with foundational training in how to use your equipment safely and effectively. It is typically delivered after installation.
• Advanced training is delivered by our specialist application engineers, allowing your personnel to use equipment to its full potential and carry out specialised techniques.

Evolving training for future growth

Milexia training isn’t just provided after equipment is installed. You can contact Milexia at any time to request refresher training, to maintain staff expertise, or arrange new starter training for any staff who join your organisation.

Advanced application training is also available at any point, allowing you to adopt new techniques, develop your equipment, or upskill your personnel for world-leading performance.

Milexia provides excellence in preventative and curative maintenance, both to maximise your scientific instrument’s lifespan and minimise downtime.

Our maintenance technicians are trained directly by the equipment manufacturer. As an extension of the supplier, Milexia is your source of reliable technical expertise – 365 days a year.

With regular preventative maintenance, you can avoid costly downtime and maintain confidence in the accuracy of your research activities.

If an issue should arise, your local and personalised Milexia maintenance team will respond to get your equipment working perfectly again as fast as possible. Milexia aims to maintain a network of accredited technicians in your region, so you can rely on rapid, effective repair.

We can work with you to provide extended warranty and maintenance packages at the point of purchase, so you don’t need to worry about securing continued protection for your investment at a later time.