Politique de qualité Milexia’s commitment to exceeding customer expectations is clearly defined for all our employees.
Milexia France is driven by the commitment of all its employees to continuous improvement in the development of our activities, aiming to maximize customer satisfaction and exceed their expectations.
This commitment is embodied daily through the Milexia Group’s core values:
- « Keep on moving » : We have a vision. We embrace agility to proactively adapt to change, driven by our determination to improve.
- « Striving for excellence » : We are innovative, skilled, and technology-focused, consistently aiming to exceed expectations in everything we do.
des attentes dans tout ce que nous faisons. - « Together we go further » : We respect and support our stakeholders, empowering and encouraging everyone’s ideas. We make a difference as a team.
- « Inspiring trust » : We are reliable and work with integrity, delivering on our commitments and taking full responsibility for our actions.
Our quality policy is guided by our strategic objectives:
- Developing our business relationships: Selecting and managing key partners who ethically provide reliable and innovative products that fully meet our customers’ needs.
- Excellence in execution and product/service quality: Delivering excellent solutions to our customers by facilitating access to technology and ensuring high quality, reliability, and competitiveness.
- Economic sustainability: Creating long-term value with and for our partners while ensuring that our activities and results do not negatively impact society.
- Investment in human resources: Committing to our team by developing their skills through training, enhancing their expertise, encouraging their participation, and maintaining a healthy and safe workplace that respects human rights.
- Corporate Social Responsibility: Complying with all legal, fiscal, business, environmental, and regulatory requirements. Developing our business responsibly by investing in, designing, managing, and planning for sustainable growth.
Management is committed to providing the necessary resources to achieve this policy and to establishing, maintaining, and continuously improving the quality management system. The Quality Manager ensures its implementation in collaboration with process owners and regularly reports its performance to management.
I encourage all Milexia France employees to fully embrace this policy, as it underpins our strategic objectives and drives our collective success.
Xavier Gaillard, Chief Executive Officer
Updated : September 2024